FAQ
Frequently asked questions about Dear Agent
What communication channels does Dear Agent support?
Dear Agent currently supports WhatsApp Business API with full rich media capabilities. Email, web chat, and social media (Instagram, Facebook, Twitter) integrations are coming soon.
How do the AI agents work?
Our AI agents are trained on your company's knowledge base, product documentation, and customer history. They can understand context, answer questions accurately, and take actions like creating tickets, processing refunds, or updating records—all while knowing when to escalate to a human.
What integrations are available?
We integrate with HubSpot for CRM, Linear for issue tracking, and Sentry for error monitoring. Custom API integrations are coming soon, allowing you to connect any REST or GraphQL endpoint.
Do you offer a free trial?
Yes, we offer a 14-day free trial with full access to all features. No credit card required. You can cancel at any time during the trial period.
How is sentiment analysis used?
Our real-time sentiment analysis detects customer emotions to help prioritize urgent cases, identify at-risk customers, and provide quality metrics for your support team. This helps ensure your most critical conversations get immediate attention.
Can I customize the AI agent responses?
Yes, AI agents learn from your knowledge base and can be configured with custom workflows, escalation rules, and response templates. They adapt to your brand voice and business processes over time.
What about data security?
Your data is protected with role-based access control and row-level security policies, ensuring team members only see what they need. All data is encrypted in transit and at rest.
Can I export my data?
Yes, you can export all your conversation data, contact information, and analytics at any time. We believe in data portability and make it easy to take your data with you.