Everything you get
All the features.
No surprises.
DearAgent is an AI-native CRM built for WhatsApp and the MENA region. Here's everything that's included — inbox, AI agents, CRM, analytics, and integrations.
Inbox & Conversations
One inbox for every customer conversation.
WhatsApp, web chat, and more — all in one place. Full history, smart assignment, and the tools your team needs to close conversations faster.
Unified inbox
Every channel lands in one inbox. No more switching between apps, phones, or tabs.
Labels & smart assignment
Tag conversations by topic, status, or urgency. Route to the right agent automatically.
Snooze & follow-up reminders
Park a conversation and get reminded when it’s time to follow up. Nothing slips through.
Internal notes
Leave context for your teammates without the customer seeing it. Coordination, done right.
WhatsApp Business (WAHA)
Deep WhatsApp integration — voice notes, images, locations, and all message types supported.
Embeddable web widget
A single snippet adds live chat to any website. Conversations flow straight into your inbox.
AI Agents
AI that sounds like your best people.
Train agents on your knowledge base, past replies, and product docs. They answer questions, handle objections, and escalate when it matters.
25+ AI model options
GPT-4, Claude, Gemini, and more. Switch models anytime. Use the right model for the right job.
Knowledge base & RAG
Upload docs, FAQs, and past conversations. Agents retrieve exact answers with source context.
Real-time sentiment analysis
Detect frustration, urgency, and tone on every message. Know when to escalate before it’s too late.
Quality evaluation on close
AI grades every resolved conversation. Spot patterns, coach agents, raise the bar.
Human handoff
Agents know when to step back. One tap and the conversation is yours — with full context intact.
Arabic & English support
Agents respond natively in Arabic or English depending on the customer’s language. No translation layer.
CRM & Customer Data
Every customer. Full picture.
A real CRM built into the inbox. Contacts, companies, conversation history, and custom data — always at your fingertips.
Contact management
Full profiles with phone, email, social, and conversation history. Enriched automatically from WhatsApp.
Company management
Link contacts to companies. Track your B2B relationships at the account level.
Projects & custom objects
Track deals, projects, or any custom entity. DearAgent adapts to your workflow.
Conversation analytics
Response times, resolution rates, AI vs human splits. Data-driven insights across your team.
AI-powered enrichment
Contacts auto-enriched from conversation context. Names, topics, and intent extracted automatically.
Full conversation history
Every message, every channel, in chronological order. Context that never disappears.
Integrations
Connect the tools you already use.
MCP-based tool integrations let your AI agents take real actions — creating tickets, looking up orders, checking status — without leaving the conversation.
MCP tool integrations
Connect any API via MCP. Linear, Sentry, Shopify, or your own internal tools.
Channel webhooks
Receive events for any channel activity and react in real time.
Linear integration
Bug reported? Ticket created, prioritized, and assigned before you finish reading.
Sentry integration
Error mentioned in chat? AI connects the dots to actual stack traces automatically.
Custom integrations
Build any integration with the MCP protocol. Your AI, your rules, your tools.
Real-time events
Trigger automations based on conversation events — new message, label change, close, and more.
Team & Security
Built for teams. Secured by default.
Multi-workspace support, role-based access, and enterprise-grade security — so the right people see the right things.
Team management
Invite teammates, set roles, and organize your inbox by team or channel.
Role-based access control
Owners, admins, and members. Granular permissions so everyone sees exactly what they should.
Multi-workspace support
One account, multiple workspaces. Separate environments for different teams or brands.
SSO & auth
Email, Google OAuth, and more. Secure authentication out of the box.
Data privacy
Conversation data stored securely on Supabase. No data sold, no third-party ads.
Audit trail
Every action logged. Who did what, when. Compliance-ready from day one.